BGRS ONLINE - Prior, we used to have BGRS Rep's in our Base Orderly Rooms, across Canada but as of December 1, 2017, Canadian Armed Forces (CAF) members experienced changes in relocation service delivery. No longer any in-person BGRS interaction could be had.
Relocation benefits remained unchanged, but in-person services were replaced with 24/7 online access to personal files via a computer or the BGRS App. This included everything from relocation budgets to all essential relocation information to assist with moves.
If you could not find the specific answer you needed online, a contact center was and is available weekdays from 8 a.m. to 8 p.m. Eastern Time.
Additionally, members received a "cash card," so families no longer needed to pay upfront for their approved moving expenses. The new, reloadable, declining balance ReloCard—acting as a cash card, not a credit card—provided CAF members and their families with funds to cover relocation-related expenses, from meals and hotels to appraisers and lawyers.
BGRS, a trusted CAF partner for the last two decades (formerly Brookfield Global Relocation Services), delivered these new services. BGRS established a new contact center, where over 100 experienced staff assisted CAF members and processed their expense claims.
The new model was designed to be flexible and tailored to each user. Members could receive expense estimates and be provided with tasks, timelines, and financial information based on benefits according to each situation and family circumstances.
The secure, web-enabled, self-service system organizes all aspects of the Military BGRS relocation, assisting members in navigating the menu options to:
view the relocation budget, track and request fund advances, upload receipts, monitor expenses, and submit claims. Search or general information at their destination, including new schools and hospitals. Browse the directory to choose third-party service providers, such as realtors, home appraisers, and lawyers. Access crucial and relevant relocation information, including video presentations and fact sheets; and Review emails or participate in live chat sessions, phone calls, and video calls in the “Communications Hub.” Agents were available weekdays from 8 a.m. to 8 p.m. Eastern Time.
Additionally, Android and Apple iOS apps enabled members to manage their relocation using their personal devices anytime, anywhere.
According to Canada’s new Defence Policy 'Strong, Secure, Engaged', this modernized service was crafted to meet the changing needs of CAF members and their families. The goal is that improves access to information to facilitate timely, well-informed relocation decisions at both the origin and destination. More details on the new delivery model would be provided soon. Questions on BGRS ? Click here.